Q1: Are you a manufacturer?
A: Yes, EbyTon is an experienced manufacturer specializing in acrylic fabrication. We have a dedicated production facility equipped with advanced acrylic processing equipment, including CNC machines, laser cutting, diamond polishing, UV printing, and thermoforming systems. Our skilled team ensures precision, high-quality finishes, and reliable delivery for both prototypes and volume production.
Q2: Can we visit your factory?
A: Absolutely! We warmly welcome customers to visit our factory to better understand our acrylic production capabilities. Just let us know your travel plans to China, and we'll be happy to assist with transportation and arrange a personalized tour. If an on-site visit isn't possible, we can provide live video tours, meetings, or detailed photo and video documentation.
Q3: How can I get your offer as soon as possible?
A: Please share your detailed requirements, such as drawings, material specifications, dimensions, quantities, surface treatments, and any special instructions. Our sales team will respond within 24 hours with a precise quotation based on your information.
Q4: What is the MOQ?
A: Since our acrylic products are fully customized, we have no strict minimum order quantity. Whether you need one prototype or a small production batch, we're happy to assist.
Q5: What is the lead time?
A: Lead time varies depending on the complexity and quantity of your order. Generally, our standard lead time is within 7-15 days. For smaller or urgent orders, we will evaluate the schedule and do our best to accommodate faster delivery.
Q6: How do you guarantee the quality of your products?
A: Quality is our top priority. EbyTon follows a strict quality control process supported by ISO 13485 certification. Our professional QC team monitors each production step, and we use precision measuring tools to ensure accuracy and consistency. Regular updates with photos or videos will keep you informed throughout production. We welcome customer inspections and third-party audits at any time.
Q7: How about after-sales service?
A: We offer long-term technical support and aim to respond to your inquiries or feedback within 24 hours. If any issue arises, we will actively cooperate with you to resolve it promptly and efficiently.